General
Account Information
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This section contains general information that will
apply to most accounts and be of interest regardless of user level. Even
FrontPage users should take a stroll through this section for important
information that will apply to them as well.
User ID and
Password
Entrance to your account is protected with both a User
ID and a Password which you received in your confirmation email after
you opened your account. Unless otherwise indicated, your
User ID will be your domain name without an extension. For example,
"yourdomain" rather than "yourdomain.com"
Please note that your Password and User ID are not
interchangeable. Also, confusion can sometimes arise when
different programs use different terms to indicate User ID. For
example, Telnet uses the term "login" instead of User ID. As a
rule, the term Password is standard and used consistently from program
to program. If something else is called for, such as User, Name,
or Login, enter your User ID.
Changing Your
Password
To change your password, Telnet to your account.
After logging in with your username and password, at the Unix prompt,
type:
passwd
A script will ask you to type in your old password, then
the password you want it changed to will be asked for twice to verify.
Note: This will not work for POP-only accounts.
If you have a POP only account send us an email with your request,
current password, and your new password and we will change it for you.
Sub-login
Accounts Within Your Domain
You can have additional logins setup within your
own account if you want. This is accomplished using the Webcontrol panel
in your domain, you may need to contact sales to unlock the login
feature. Each additional login will have a unique User ID and Password.
To access additional accounts via FTP, Telnet, and/or Email, use the
following parameters to configure the appropriate programs.
Hostname: yourdomain.com
User ID: a separate unique User ID
Password: a separate unique Password
POP Account: a separate unique username@yourdomain.com
SMTP Server: yourdomain.com
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Server Disk Space
This is your space…the place where you will put your
website. A specific amount of space on our computers reserved
exclusively for your use. This space is pre-structured for you with a
"home" directory, also sometimes called a "root"
directory. Think of this as the doorway into your space on our
server. Everything that belongs to you, all of the features and
files that we provide, as well as the files and folders you add for your
website will be contained within this one parent folder called
"home" directory.
The www Directory
Within the Home Directory you will find a folder named
www. This is the most important folder in your Home
Directory because this is the directory your visitors will access with
their browsers. This is where you will place your web pages,
graphic files, sound files, and any other items you want your visitors
to have access to on your website.
The index.html
Page
It is very important that you name your home page,
the first page that you want visitors to see when they visit your
website, to index.htm or index.html. When a browser
visits your website by typing in your domain name, i.e.
www.yourdomain.com, the browser program will automatically search
for a page titled index.htm or index.html by default. If the browser
does not find one, your visitor will not be able to get into your
website without a specific page name to add to the domain URL.
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"Wusage"
Your Access and Stat Logs
One of the directories you will find preinstalled within
your www directory is named "wusage". This directory
contains the access and stat files for your website. To access
your personal wusage directory log onto the Internet with your web
browser and go to:
http://www.yourdomain.com/wusage.
The web page displayed will contain all of the
statistics for your domain for the previous week. The page will also
contain a Weekly Reports link which, when accessed, will provide much
more detailed statistics including pie charts and graphs. These reports
are automatically generated for you once each week and are always stored
in the same place for easy comparison.
Access-Log
When you FTP into your Home Directory, you will see a
file named access-log. Download this file and open it in any word
processor or text editor such as NotePad to see exactly what files were
accessed, what domain the visitor came from, the dates and times of each
visit, etc.
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Server Disk
Space Usage
There are several different options available for
checking your space usage. Read through these quickly to select the one
best suited to your needs.
Total Space Usage
To find out how much total space is in use by your
account you will need to log into your account with Telnet. (Use the Telnet
link to learn how) At the UNIX prompt type the following
command:
du * www/* anonftp/* -c
This will bring up a space report for each of
your directories, with a total number of kilobytes used at the end. If
you want to check the space reports of each of your main directories
individually, refer to the following directions.
File Space Usage
To see space reports for each file in your account,
type the following command at the UNIX prompt:
du * www/* anonftp/* -a
www
Directory Space Usage
To see space reports for the files and subdirectories
contained within your www directory, type the following command at the
UNIX prompt:
du -s /www/htdocs/yourdomain
Anonymous
FTP Space Usage
If you have an anonymous FTP area, (go to Anonymous
FTP to learn how) you can check the space it is using by typing
the following command at the UNIX prompt:
du -s ~ftp/yourdomain.com
Home
Directory Space Usage
To check how much space is being used by files in your
home directory, type the following command at the UNIX prompt:
du -s $HOME
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Email Management
Email is more than just a vital tool for an online
business. It's an absolute requirement. Therefore, good email management
is very important. This section covers setting up and accessing
email from your POP account, as well as setting up Redirects and
Autoresponders. You will find instructions for performing these tasks
with PlusMail,
as well as instructions for setting up Mail
Lists in the Advanced Users Section.
FTP Email
Redirects
Email Redirects are used to redirect email from one
address to another. For example, you might have sales@yourdomain.com
automatically redirected to your sales person’s personal email
address, and support@yourdomain.com redirected to your support
person’s personal email address, and so on. You may have as many
redirects as you like. To set up your redirects do the
following:
FTP into your Home Directory using WS_FTP (PC
users) or Fetch (Macintosh users)
- Select the file named "redirect"
and transfer a copy of it to your computer.
- Open the downloaded file in any text editing
program
NOTE: Misaddressed
Email Capture
You will see the following default address
containing your domain name. WARNING: Do NOT
alter, remove, or move this default address.
default
yourdomain@yourdomain.com
The default address will capture all email
addressed to your domain whether it is addressed to a specific
alias you've listed or not. For example, if a visitor sends
email to info@yourdomain.com, and you have not set up a
specific redirect or alias for the address info@yourdomain.com,
the default address will still be able to capture that email.
All such misaddressed email will be automatically redirected
to the first name on the Redirect list below the default
address.
- Enter your email redirects in the following
manner, beginning on the first line immediately beneath the
default address. Do not leave empty lines between entries, and
do not enter more than one entry per line
default yourdomain@yourdomain.com
boss homeaddress@somewhereelse.com
fred 73452.452@compuserve.com
info
goddess@afterlife.com
The above example will redirect all misaddressed
email, and all email addressed to boss, to homeaddress@somewhereelse.com
All email addressed to fred will be redirected
to 73452.452@compuserve.com
All email addressed to info will be redirected
to goddess@afterlife
- When you are finished entering your
redirects save the file in text (.txt or ASCII) format.
- Upload the file using FTP. Be sure to select
ASCII format. The new "redirect"file will
overwrite the existing "redirect" file.
-
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FTP Autoresponders
An Autoresponder will return a message automatically
when someone sends email to it. For example, if a customer sends
a letter to support@yourdomain.com, you can have an automatic
pre-written response sent back to the customer. To set up your
Autoresponder do the following:
- Use any text editing program to write your
response message. For example,
"Thank you for requesting more information
about our webpage design package. We have several design
packages to choose from. Here are our prices..."
- Name your file carefully. If your
message will go out in response to all emails addressed to info@yourdomain.com
you must name it info If it will go out in response
to all emails addressed to sales@yourdomain.com you must name it
sales. Do not include an extension such as .txt on the
file name.
- FTP into your Home Directory using
WS_FTP (PC users) or Fetch (Macintosh users)
- Select the directory named ‘infobots"
to open it.
- Upload your response message into the
infobots directory. Be sure to use ASCII mode.
There is no limit to the number of Autoresponders you
may have. Be sure to save them all in the infobots
directory and give them each a unique name with 3-16 characters.
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Accessing Your
Email
If you want to access your email directly from your
domain rather than set up redirects
to your existing email account, we recommend using Eudora
as your email client. This is an email program that runs under MS
Windows and Macintosh OS. There are many good reasons for using Eudora,
one of which is that it allows multiple email accounts and
personalities. See your program documentation for instructions on how to
set those up.
Eudora connects to the mail server over the Winsock
or Macintosh TCP/IP. Mail may be composed and read offline, but
make sure that you are online before attempting to send or receive
email.
Please Note: Although your account exists on
our server, you won't be able to receive email at yourname@yourdomain.com
until InterNIC has activated you in the domain name servers.
Setup Eudora
After Eudora has been installed, it must be configured
to point to your server.
1. Install and start up the Eudora program
2. Select "Settings" from the
"Special" menu (in version 3.0 or later select Tools, then
Options)
3. Select the "Getting Started" tab
- Under Real Name, enter your Real Name
- Under "POP Account" put yourdomain@yourdomain.com
- Leave Return Address blank unless you want
people to send return email to you at a different email
account
4. If you use the Macintosh version, the radio
button for TCP/IP connection should be highlighted
5. Click the "Personal
Information" tab
- Under POP account put yourdomain@yourdomain.com
again
- Fill out the "Real Name" and
"Return Address" as you did before
6. Under "Dialup User
Name" enter yourdomain (do not enter .com or .net here)
7. Click the "Hosts"
tab and enter yourdomain@yourdomain.com again under POP Account,
and put yourdomain.com under SMTP Server.
8. Go to the "Checking
Mail" tab and make sure "Save Password" is checked.
That's all the configuration Eudora
needs. You will find that many of the configuration areas will
be filled in for you when you go to them, for instance it will usually
fill in the POP account info wherever it is called for after you
enter it the first time.
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Test
Your eMail Setup
- Select "Check Mail" under the
File menu.
- Enter your password into the Password Window
that pops up, then click on the Proceed button.
- Eudora will check to see if you have
email.
You can now send a test email message to yourself and
then check to see if it gets returned to you. If you checked
"Save Password" as in step 8 Eudora will not prompt
you again for your password after the first time. If
multiple users have access to your computer, and you don't want
them to have access to your email account, do not check the
"Save Password" option.
Note: Your default email address is yourdomain@yourdomain.com
This is where all of your email will be sent to, unless other
configurations take priority (such as autoresponders and redirects ).
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Other
EMail Program Setups
The following examples assume a domain name of
fred.com
Microsoft Internet mail
Full name = fred
Email = fred@fred.com
Internet Mail server
= fred.com
Account = fred
Pass = xxxxxx
Smtp = fred.com
From =
anything@fred.com
Netscape
Your Name = fred
Email Address = fred@fred.com
Reply to = anything@fred.com
Mail Server user name
= fred
outgoing Smtp =
fred.com
Incoming = fred.com
Additional
POP Accounts (more than you are given with your account)
If you would like additional POP email accounts, ask
us and we'll set it up for you. Remember there may be an additional
one-time charge for each POP account depending on your account. To
check numerous POP accounts, read the manual or help files that come
with Eudora or your email client software for configuration.
If you are familiar with the shell (Unix)
programs, "pine" and "mail", you can use either of
these to check and send email as well.
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