This section contains general information that will apply to most accounts and be of interest regardless of user level. Even FrontPage users should take a stroll through this section for important information that will apply to them as well. 

User ID and Password
Entrance to your account is protected with both a User ID and a Password which you received in your confirmation email after you opened your account.   Unless otherwise indicated, your User ID will be your domain name without an extension. For example, "yourdomain" rather than "yourdomain.com"

Please note that your Password and User ID are not interchangeable.  Also, confusion can sometimes arise when different programs use different terms to indicate User ID.  For example, Telnet uses the term "login" instead of User ID. As a rule, the term Password is standard and used consistently from program to program.  If something else is called for, such as User, Name, or Login, enter your User ID.

Changing Your Password
 To change your password, Telnet to your account. After logging in with your username and password, at the Unix prompt, type:
   passwd
A script will ask you to type in your old password, then the password you want it changed to will be asked for twice to verify.
Note: This will not work for POP-only accounts. If you have a POP only account send us an email with your request, current password, and your new password and we will change it for you.

Sub-login Accounts Within Your Domain
 You can have additional logins setup within your own account if you want. This is accomplished using the Webcontrol panel in your domain, you may need to contact sales to unlock the login feature. Each additional login will have a unique User ID and Password. To access additional accounts via FTP, Telnet, and/or Email, use the following parameters to configure the appropriate programs.

 Hostname: yourdomain.com
 User ID: a separate unique User ID
 Password: a separate unique Password
 POP Account: a separate unique username@yourdomain.com
 SMTP Server: yourdomain.com
 

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Server Disk Space
This is your space…the place where you will put your website.  A specific amount of space on our computers reserved exclusively for your use. This space is pre-structured for you with a "home" directory, also sometimes called a "root" directory.  Think of this as the doorway into your space on our server.  Everything that belongs to you, all of the features and files that we provide, as well as the files and folders you add for your website will be contained within this one parent folder called "home" directory. The www Directory
Within the Home Directory you will find a folder named www.  This is the most important folder in your Home Directory because this is the directory your visitors will access with their browsers.  This is where you will place your web pages, graphic files, sound files, and any other items you want your visitors to have access to on your website. The index.html Page
It is very important that you name your home page, the first page that you want visitors to see when they visit your website, to  index.htm or index.html.  When a browser visits your website by typing in your domain name, i.e. www.yourdomain.com, the browser program will automatically search for a page titled index.htm or index.html by default. If the browser does not find one, your visitor will not be able to get into your website without a specific page name to add to the domain URL. 

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The web page displayed will contain all of the statistics for your domain for the previous week. The page will also contain a Weekly Reports link which, when accessed, will provide much more detailed statistics including pie charts and graphs. These reports are automatically generated for you once each week and are always stored in the same place for easy comparison.

Access-Log
When you FTP into your Home Directory, you will see a file named access-log.  Download this file and open it in any word processor or text editor such as NotePad to see exactly what files were accessed, what domain the visitor came from, the dates and times of each visit, etc.

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File Space Usage
To see space reports for each file in your account, type the following command at the UNIX prompt:
      du * www/* anonftp/* -a

www Directory Space Usage
To see space reports for the files and subdirectories contained within your www directory, type the following command at the UNIX prompt:
     du -s /www/htdocs/yourdomain

Anonymous FTP Space Usage
If you have an anonymous FTP area, (go to Anonymous FTP to learn how) you can check the space it is using by typing the following command at the UNIX prompt:
du -s ~ftp/yourdomain.com

Home Directory Space Usage
To check how much space is being used by files in your home directory, type the following command at the UNIX prompt:
     du -s $HOME

Email Management

Email is more than just a vital tool for an online business. It's an absolute requirement. Therefore, good email management is very important.  This section covers setting up and accessing email from your POP account, as well as setting up Redirects and Autoresponders. You will find instructions for performing these tasks with PlusMail, as well as instructions for setting up Mail Lists in the Advanced Users Section. 

  FTP Email Redirects
Email Redirects are used to redirect email from one address to another. For example, you might have sales@yourdomain.com automatically redirected to your sales person’s personal email address, and support@yourdomain.com  redirected to your support person’s personal email address, and so on. You may have as many redirects as you like.  To set up your redirects do the following: FTP into your Home Directory using WS_FTP (PC users) or Fetch (Macintosh users)

• Select the file named "redirect" and transfer a copy of it to your computer.
• Open the downloaded file in any text editing program

  NOTE: Misaddressed Email Capture
  You will see the following default address containing your domain name. WARNING: Do NOT alter, remove, or move this default address.
  
      default yourdomain@yourdomain.com
  
  The default address will capture all email addressed to your domain whether it is addressed to a specific alias you've listed or not. For example, if a visitor sends email to info@yourdomain.com, and you have not set up a specific redirect or alias for the address info@yourdomain.com, the default address will still be able to capture that email. All such misaddressed email will be automatically redirected to the first name on the Redirect list below the default address. 
  

• Enter your email redirects in the following manner, beginning on the first line immediately beneath the default address. Do not leave empty lines between entries, and do not enter more than one entry per line
  
  default yourdomain@yourdomain.com
  boss homeaddress@somewhereelse.com
  fred 73452.452@compuserve.com
   info goddess@afterlife.com
  
  The above example will redirect all misaddressed email, and all email addressed  to boss, to homeaddress@somewhereelse.com
  All email addressed to fred will be redirected to 73452.452@compuserve.com
  All email addressed to info will be redirected to goddess@afterlife
   
•  When you are finished entering your redirects save the file in text (.txt or ASCII) format.
• Upload the file using FTP. Be sure to select ASCII format. The new "redirect"file will overwrite the existing "redirect" file.
•  

• Use any text editing program to write your response message. For example,
  "Thank you for requesting more information about our webpage design package. We have several design packages to choose from. Here are our prices..."
•  Name your file carefully.  If your message will go out in response to all emails addressed to info@yourdomain.com you must name it info  If it will go out in response to all emails addressed to sales@yourdomain.com you must name it sales. Do not include an extension such as .txt on the file name.
•  FTP into your Home Directory using WS_FTP (PC users) or Fetch (Macintosh users)
•  Select the directory named ‘infobots" to open it.
•  Upload your response message into the infobots directory. Be sure to use ASCII mode.

Accessing Your Email
If you want to access your email directly from your domain rather than set up redirects to your existing email account,  we recommend using Eudora as your email client. This is an email program that runs under MS Windows and Macintosh OS. There are many good reasons for using Eudora, one of which is that it allows multiple email accounts and personalities. See your program documentation for instructions on how to set those up.

Eudora connects to the mail server over the Winsock or Macintosh TCP/IP.  Mail may be composed and read offline, but make sure that you are online before attempting to send or receive email.

Please Note: Although your account exists on our server, you won't be able to receive email at yourname@yourdomain.com until InterNIC has activated you in the domain name servers.  

Setup Eudora
After Eudora has been installed, it must be configured to point to your server. 

1.  Install and start up the Eudora program

2.   Select "Settings" from the "Special" menu (in version 3.0 or later select Tools, then Options)

3.  Select the "Getting Started" tab

• Under Real Name, enter your Real Name
• Under "POP Account" put yourdomain@yourdomain.com
• Leave Return Address blank unless you want people to send  return email to you at a different email account
  

5.   Click the "Personal Information" tab 

• Under POP account put yourdomain@yourdomain.com again
• Fill out the "Real Name" and "Return Address" as you did before
  

7.    Click the "Hosts" tab and enter yourdomain@yourdomain.com  again under POP Account, and put yourdomain.com under SMTP Server.

 8.    Go to the "Checking Mail" tab and make sure "Save Password" is checked.

That's  all the configuration Eudora needs.  You will find that many of the configuration areas will be filled in for you when you go to them, for instance it will usually fill in the POP account info wherever it  is called for after you enter it the first time.

Test Your  eMail Setup

• Select "Check Mail" under the File menu.
• Enter your password into the Password Window that pops up, then click on the Proceed button.
• Eudora will check to see if you have email. 
  

Other EMail Program Setups
 The following examples assume a domain name of fred.com  Microsoft Internet mail
      Full name = fred
      Email = fred@fred.com
      Internet Mail server = fred.com
      Account = fred
      Pass = xxxxxx
      Smtp = fred.com
      From = anything@fred.com  

Netscape
      Your Name = fred
      Email Address = fred@fred.com
      Reply to = anything@fred.com
      Mail Server user name = fred
      outgoing Smtp = fred.com
      Incoming = fred.com  

Additional POP Accounts (more than you are given with your account)
If you would like additional POP email accounts, ask us and we'll set it up for you. Remember there may be an additional one-time charge for each POP account depending on your account. To check numerous POP accounts, read the manual or help files that come with Eudora or your email client software for configuration.

 If you are familiar with the shell (Unix) programs, "pine" and "mail", you can use either of these to check and send email as well.

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